Reset outline	CONFLICT MAPPING TOOL 001
To Manage a Conflict... 1. Characterize the Parties (People) involved in the Conflict 2. Assess the Conflict History 3. Characterize the Conflict Context 4. Assess Party Orientation 5 Understand the Conflict Dynamics 6. Develop and Implement a Conflict Intervention			1. Characterize the Parties (People) involved in the Conflict
			A conflict situation is comprised of people who have different perspectives on one or more issues. All information gathered in these components informs the choice of intervention, which is discussed in the sixth component. This last component not only outlines most of the decisions that must be made in designing an intervention but also provides options for each decision.
Expand the Outline by Clicking on the + Folders See Details by Clicking on each Outline Item			Users' Guide Based on Conflict Chart by L. Shay Bright, CSU Adapted & Programmed by Milt Hetrick, CMS